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Turning Point - Complex Needs Service

About this service

Turning Point’s Hertfordshire Complex Needs Service (HCNS) provides, short term, non-clinical, 1:1 community outreach support to people in Hertfordshire recovering from mental health issues, and additional complex needs, including Psychological issues, drug and / or alcohol use, offending behaviour, anti-social behaviour, learning disability, physical disabilities, homelessness or tenancy issues, self-harm, debt or other financial issues, domestic abuse or any other co-existing needs. We also provide support directly to carers.

The service works in a complementary way with health service provision to holistically support those with complex needs in Hertfordshire.

The support includes:

  • Emotional and practical support for individuals and carers
  • Support to solve real-life problems including housing and debt
  • Signposting to carers’ services and carers’ support groups
  • Onward referrals to other services
  • Support to access advice and information on education and careers
  • Informal ongoing support for families
  • Help to reduce episodes of crisis and to support recovery
  • Support to access existing community based services and agencies
  • Help to build confidence, self-esteem and life skills
  • Support to create and build new social networks
  • Education about the interplay between types of complex needs
  • Opportunity for individuals accessing the service to become peer mentors, with progression into paid employment.

Referral (how to access this service)

The service is open access, so any individual experiencing mental health issues (Diagnosed or self-reporting), who are 18 years +, and who live in Hertfordshire can refer. Agencies and or Professionals can also make a referral.

Carers can also self-refer to the service if they would like direct support themselves.

Catchment (areas they serve)

The County of Hertfordshire.


Business Tech Centre, Bessemer Drive, Stevenage, Hertfordshire, SG1 2DX
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Opening times

Monday to Friday 9am - 5pm

Get in touch

Help and advice

What to do in an emergency

If you or someone else needs urgent help after taking drugs or drinking, call 999 for an ambulance. Tell the crew everything you know. It could save their life.

What else to do in an emergency