Talk to Frank - Honest information about drugs

Privacy policy

This website is an independent government funded website maintained for your personal use and viewing. Access and use by you of this website constitutes acceptance by you of these terms and conditions that take effect from the date of first use.

All correspondence with FRANK is held in the strictest confidence. Your personal information and conversation with FRANK will not be shared or re-used without your prior consent. Whatever you say to FRANK privately is respected and goes no further. FRANK is fully committed to ensuring the privacy of website users. This Privacy Policy Statement explains how we use your personal information to improve the service we can offer you.

This policy may change occasionally so please check this statement from time to time.

What information we collect

We collect personal information from you through any enquiry forms that you complete and through any e-mails or text messages that you send us.

We also collect information automatically each time you visit the site. This information, which includes parts of the site visited, is only used as aggregate information, not as individual information.

What we do with personal information

We use personal information that you give us to answer your enquiries, and provide you with information you have requested.

We also use the aggregate information about visitors' site usage patterns to enable us to see how popular different parts of the site are with our visitors, helping us decide how best to further develop the site.

Who do we share information with?

We will not share any information we store about you with any third party, except for suppliers or referral agencies we use to provide services that require them to process data for us.

Intellectual Property

You must not copy or use any images or any other material on this website without obtaining permission in writing from

You must not copy or use the FRANK logo without obtaining permission in writing from  

Find out more about the FRANK campaign

Crown Copyright 2018

Material on this website is the property of the Crown and is protected by Crown Copyright.  Where any material on this website is not Crown Copyright, we show the owner's name.

You may reproduce the Crown Copyright material free of charge for non-commercial purposes such as academic research, private study, or health promotion or within a voluntary or not for profit organisation.

But you must gain permission to use it unless you intend to use it for academic research or private study. You can do this by emailing

The material must not be reproduced in any way that is misleading, inaccurate, derogatory or brings the Crown, the Department of Health or FRANK into disrepute. You should always acknowledge the source and identify the material as Crown Copyright.


FRANK material published on this website and material relating to government information, products and services (or to third party information, products and services), is provided 'as is' without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of this website and any material found upon it.

Hyperlinking to us

We do not object to you linking directly to the information that is hosted on our site. However, we do not permit our pages to be loaded into frames on your site.

Links from us

We are not responsible for the content or reliability of the linked websites. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.


If you have any further queries regarding the content of the site, or you are interested in linking to us, then send an email to:

Virus protection

We make every effort to check and test material at all stages of production. It is always a good idea for you to run an anti-virus program on all material downloaded from the Internet.

We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from the FRANK website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.