Talk to Frank - Honest information about drugs

New Beginnings

About this service

We offer a free and confidential support service for individuals and their families affected by drug and alcohol problems. The specialist team include substance misuse workers, doctors, nurses and psychologists, as well as volunteers and peer mentors. Together we offer a high quality and professional service that supports individuals and their families who wish to receive advice, assessment and treatment for their drug and/or alcohol problems.

What we offer

  • Information, advice, support, assessment and drop-in
  • One-to-one key working
  • Needle exchange and harm reduction services
  • Substitute prescribing
  • Groupwork programme (including abstinence and evening groups)
  • Access to inpatient detoxification and residential rehabilitation
  • Women-only groups
  • Health assessments and BBV screening & vaccination
  • Counselling and psychology
  • Self-help and mutual aid groups
  • Aftercare services
  • A health and wellbeing service for people who use substances at lower levels, including alcohol, club drugs, cannabis and cocaine
  • Education, training and employment (ETE) support
  • Family and carers’ support and advice
  • Reducing offending and gang affiliation
  • Sexual Health advice
  • Integrated Offender Management (IOM)
  • Prison, Probation and Court Link Work

Referral (how to access this service)

Clients can access the service through the following routes: self referral, prison referral via CARATs, arrest referral service in Wembley custody suite and referred via courts.

Catchment (areas they serve)

London Borough of Brent


97 Cobbold Road, Willesden, London, Greater London, NW10 9SU
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External link

Opening times

Helpline 0800 107 1754 available 24/7

Get in touch

Help and advice

What to do in an emergency

If you or someone else needs urgent help after taking drugs or drinking, call 999 for an ambulance. Tell the crew everything you know. It could save their life.

What else to do in an emergency