Talk to Frank - Honest information about drugs

Recovery & Wellbeing Service - Kensington and Chelsea

About this service

The Recovery & Wellbeing Service offers a free and confidential service to individuals and their families who are affected by drug and alcohol problems. Services include:

  • Outreach
  • Information, advice and support
  • Screening and assessment
  • Needle exchange and harm reduction services
  • Drop-in service
  • Substitute prescribing
  • One to one key-working
  • Structured Day Programme
  • Low Threshold Group Work
  • Complementary therapies
  • Access to community and in patient detox and rehab services
  • Legal advice, provided by Release as a satellite service
  • Education, training and employment support (including IT training)

Referral (how to access this service)

Any professional like a doctor or social worker can also make the referral on behalf of the individual who seeks advice and help. If you would like to refer yourself without going through a GP, social worker or other professional, please complete an online form and someone from NWDAS will be in touch.

Catchment (areas they serve)

The service is for Westminster residents aged 18 or over who live north of Oxford Street. We also support people affected by a loved one's substance misuse.


Acorn Hall, 1 East Row, London, Greater London, W10 5AR
View on Google Maps
External link

Opening times

You can come in person between 1.30pm and 5.30pm Monday to Friday or phone the main centre to book an appointment. The service opening hours are:

Monday to Friday 9am-9pm (appointments and Needle Exchange only after 6pm).
Monday 6.30pm-8.30pm Internet Café (including complementary Therapy).
Saturday 11am – 5pm (appointments and Needle Exchange).
Saturday 2-4pm Internet Café (including Complementary Therapy).

Get in touch

Help and advice

What to do in an emergency

If you or someone else needs urgent help after taking drugs or drinking, call 999 for an ambulance. Tell the crew everything you know. It could save their life.

What else to do in an emergency